Customer Service is Essential
This past Christmas season I made a phone call to purchase a product that had been advertised on television. I wanted to get them for the kids. When I called the sales process was all done using voice mail. Totally automated. The first thing they asked for was the credit card number. Then came the upsells. There must have been about 7 or 8 of them. And the entire phone call took well over 12 minutes to get through. But I couldn’t hang... [Read More...]
Strategic Online Marketing Tip: Don’t Give Up
We have all been in the position of not completing a task on time, losing money unexpectedly, losing our job, losing our confidence or our ability to perform exactly how we once did. No matter how perfect someone else looks on the outside they struggle with the same problems and issues that we all do. And don’t make the mistake of believing they don’t. Just recently I was reminded of this when I was talking with an 18 year old young... [Read More...]
