Customer Service is Essential

This past Christmas season I made a phone call to purchase a product that had been advertised on television.  I wanted to get them for the kids. When I called the sales process was all done using voice mail.  Totally automated. The first thing they asked for was the credit card number. Then came the upsells.  There must have been about 7 or 8 of them.  And the entire phone call took well over 12 minutes to get through. But I couldn’t hang... [Read More...]